There has been a tendency to blame the individual, says Prof Williams. Quick question to NHS complainants - did an individual get blamed when you complained? Or did they blame nobody (except perhaps you) and cover it all up? I don't recognise this so-called 'blame culture'.
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Would it help to know that x4 days after submitting a complaint about the failure to support in a community setting my daughter was admitted for acute Tx even though there was no evidence of medical instability or a medical need to be put under 1:1,24/7 obs?
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