I don't know any bereaved relatives, raising valid concerns that wanted 'blame'. Responsibility, accountability, learning yes. I met many left reeling after experiencing lack of openness & transparency. I've met many raising valid concerns,who were labelled negatively. #culture
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Absolutely agree. The lack of transparency and downright deception can be almost as traumatising as the incident being complained about. Nobody sets out to become a career complainant. Only cover up can create such a thing.
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In my humble opinion, raising valid concerns, isn't 'Complaining'. I've not seen anywhere in the Francis reports, where it states bereaved, families, were wrong to speak out. Quite the opposite. It should never have been so very hard, taken so many years to be heard.
#midstaffs -
Fair enough. I know some really don't like the complainant label, though it's never bothered me. When I'm telling someone my mum's been assaulted and I've discovered a consent form scam that was used to cover it up, I don't mind if someone says I'm complaining. Suppose I am?

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It's the negative perception that always troubled me. As with the definition, protest, grumble, whine, make and fuss etc. Easy for some to 'label' unpleasantly genuine concerns, and it's always troubled me.
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That's a fair point. I suppose I've just ignored/pushed back as I've gone along without thinking about it. As the saying goes; nothing I'm not used to, but it's amazing what you can get used to. :)
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Lost count long agony of the unnecessary unpleasant comments. For me, everyone of the comments was so very insulting to my deceased Mum. Sadly, some lack basic decent respect. It's been a very emotional decade. It should, could have been so very different.
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Not sure what I can add to that. Enough said.
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My complaint was “upheld” & I got an apology. But the “professional” I complained about suffered no consequences, is still practising, & I definitely feel that I am the one being penalised.
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You actually did very well to have your complaint upheld and secure an apology. I appreciate it probably doesn't feel like much of a win, but take heart from knowing you've achieved more than most. Lack of individual accountability is a hot topic, I'm afraid.
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It took well over a year, lots of persistence & threats to go to the newspapers/Ombudsman
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I'm up to over 7 years now (and I'm a relative newbie). I did go to the ombudsman. And the GMC, NHSE, CQC, DoH, Healthwatch, Patients Association, police etc and finally, even the newspapers. It's made no difference. Like I said... you've done well.
https://twitter.com/c7rky/status/601118759995187201?s=21 … -
That’s disgraceful
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There are more shocking tales than ours around tbh. It's an alarmingly slimy scene when you kick over this particular rock.
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Is it hopeless? Is our best route just to suck up to the ghastly clinicians who behave like this to try and protect ourselves from worse care?
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Only you can really decide how best to deal with it in your own situation, but the one thing I can tel you from my personal experience is that learning the rules/laws surrounding consent can have a positive effect sometimes.https://twitter.com/c7rky/status/1052607713862135808?s=21 …
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And yet somehow, today's session took place without a single patient witness and written evidence was not invited, but nonetheless accepted from doctor's representatives uniquely. What could possibly go wrong?
#HSC -
Extraordinary though of course it ain't. Such partial 'learning'.
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Indeed. When the learning is so partial that the conclusions are compromised, then I'm not sure it qualifies as learning at all? If I conclude 2+2=5, am I learning?
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Ignorance is Strength...
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Can be. Especially when its wilful.
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I was making an Orwell reference. We must all learn to love Big Brother, we must all learn to love the NHS...
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Sorry... clearly not enough coffee on board yet. It's obvious now you mention it. :)
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