That sounds like a fair balance to me. It's not reasonable to tar everyone with the same brush (though many complainants go through a 'phase' of that when traumatised), as long as we're not misusing that same brush to whitewash the scene instead. That's equally unreasonable.
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Replying to @C7RKY @DrMarkTaubert
Agreed. I like your 'while traumatised phase' by the way - curiously, NHS complaints procedures seem to me, to want 'traumatised people to concisely describe events they do not yet properly understand' as well, which is deeply illogical. https://www.dignityincare.org.uk/Discuss-and-debate/Dignity-Champions-forum/They-Just-Cant-See-It/761/ … from Jan 2015.
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"NHS complaints procedures seems..to want 'traumatised people to concisely describe events they do not yet properly understand' ...which is deeply illogical." Exactly so and then criticises you for errors of understanding you made way back before you understood!
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So true. God forbid you should misunderstand something when being asked to articulate the complaint you're still trying to get your head around. They'll use it as a stick to beat you with and an opportunity to distract from what matters every time.
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My problem, is that at the start, the NHS side needs to answer some of your questions, before you can form a somewhat coherent idea about 'why things were wrong': that 'back-and-forth interaction' didn't seem to happen with my PCT and me.pic.twitter.com/RuiweWbkVp
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I can look back over the audit trail of my mum's complaint and literally watch my understanding develop as time passes and evidence is uncovered. Only later, once the raw emotion subsided & I was able to better articulate the criminal complaint, could I get anyone to take notice.
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