That sounds like a fair balance to me. It's not reasonable to tar everyone with the same brush (though many complainants go through a 'phase' of that when traumatised), as long as we're not misusing that same brush to whitewash the scene instead. That's equally unreasonable.
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My problem, is that at the start, the NHS side needs to answer some of your questions, before you can form a somewhat coherent idea about 'why things were wrong': that 'back-and-forth interaction' didn't seem to happen with my PCT and me.pic.twitter.com/RuiweWbkVp
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I can look back over the audit trail of my mum's complaint and literally watch my understanding develop as time passes and evidence is uncovered. Only later, once the raw emotion subsided & I was able to better articulate the criminal complaint, could I get anyone to take notice.
End of conversation
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