That sounds like a fair balance to me. It's not reasonable to tar everyone with the same brush (though many complainants go through a 'phase' of that when traumatised), as long as we're not misusing that same brush to whitewash the scene instead. That's equally unreasonable.
My impression is that management are largely the driving force on this & lawyers are the expensive enablers. But HCPs have to be complicit in order for them to get away with it. Which is where the bullying and coercion tends to kick in. The ultimate test of one's moral compass.
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I agree with you - but as usual, it is also 'my impression', because as for so much of this stuff, I don't have any hard evidence to point to.
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