1) Whilst waiting to hear back from Neil @neilgchurchill about how the NHS might take forward the issue of NHS bodies treating patients, families & whistleblowers as if they are 'vexatious', I have received a further protocol from the CQC
#FTSU #CQCBoard #LearningFromDeaths
-
-
Replying to @alexander_minh @neilgchurchill and
2) This is CQC's 2012 'Persistent customer & unreasonable behaviour' policy https://minhalexander.files.wordpress.com/2018/09/cqc-persistent-customer-and-unreasonable-behaviour-policy-2012.pdf … It may be applied if CQC deems the person's communication 'has no legitimate purpose' or is 'disruptive'
#FTSU#CQCBoard#LearningFromDeathspic.twitter.com/7jJ43F3E03
6 replies 14 retweets 7 likes -
Replying to @alexander_minh @neilgchurchill and
3) An important aspect to note about CQC's 2012 protocol for undesirables is that the CQC, by its own rules, should be telling the individuals concerned when it triggers these protocols, and it should give them a copy of its policy https://minhalexander.files.wordpress.com/2018/09/cqc-persistent-customer-and-unreasonable-behaviour-policy-2012.pdf …pic.twitter.com/CLZYT7v6Uj
2 replies 10 retweets 3 likes -
Replying to @alexander_minh @neilgchurchill and
4) Ian Trenholm new CQC CEO maintains that despite the 2010 CQC policy on vexatious complainants, CQC no longer uses the term 'vexatious' His claim that CQC declares its use of protocols in all cases is not supported by documentary evidence
#FTSU#CQCBoard#LearningFromDeathspic.twitter.com/4PQOIPAvue
1 reply 7 retweets 5 likes -
Replying to @alexander_minh @neilgchurchill and
Minh Alexander Retweeted Minh Alexander
Minh Alexander added,
Minh Alexander @alexander_minhReplying to @curetheNHS @Wirral_In_It and 46 othersI gave CQC an opportunity to apologise & amend nefarious practices against critics & unfair branding of patients, relatives & whistlers More to come, but in first instance, new CQC CEO just had a hissy fit Letter 14 Sept 2018 cc Robert Francis & Wyman:#FTSU#CQCBoard#LordsQs pic.twitter.com/nl94m1gqUd3 replies 8 retweets 3 likes -
Replying to @alexander_minh @neilgchurchill and
Minh Alexander Retweeted Minh Alexander
FYI. With thanks to
@neilgchurchill for picking up this issuehttps://twitter.com/alexander_minh/status/1041952506836930560 …Minh Alexander added,
Minh Alexander @alexander_minhReplying to @alexander_minh @Wirral_In_It and 47 othersCorresp with@NHSEngland cc PHSO & DHSC regarding some NHS bodies' treatment of patients, families & whistleblowers as if they were 'vexatious' https://minhalexander.files.wordpress.com/2018/09/nhs-england-corresp-re-vexatious-complainants-etc-18-09-2018.pdf …#FTSU#CQCBoard#LearningFromDeaths#PatientSafetyLearning pic.twitter.com/gvhH9whfMT2 replies 12 retweets 13 likes
Promising start. Keep going @neilgchurchill...
-
-
Replying to @C7RKY @neilgchurchill and
Minh Alexander Retweeted Minh Alexander
It's a start. And a positive, refreshing change to the usual institutional responses over this issue. This is where to send suggestions if anyone would like to do so:https://twitter.com/alexander_minh/status/1041960578737205248 …
Minh Alexander added,
Minh Alexander @alexander_minhReplying to @Nolliag66 @Wirral_In_It and 46 othersI understand that Chris Bostock Complaints lead at the DHSC will be leading on the work to review guidance in this area. So anyone who wants to make suggestions can direct them to him https://www.england.nhs.uk/wp-content/uploads/2014/06/nqb-14-01-04.pdf … https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/289089/Minutes_15_May_2013.pdf … https://www.healthcareconferencesuk.co.uk/news/chris-bostock-policy-lead-for-nhs-complaints-at-department-of-health-speaks-on-reflecting-on-the-complaints-recommendations-from-the-2013-francis-inquiry …2 replies 3 retweets 4 likes -
New conversation -
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.