1) Whilst waiting to hear back from Neil @neilgchurchill about how the NHS might take forward the issue of NHS bodies treating patients, families & whistleblowers as if they are 'vexatious', I have received a further protocol from the CQC
#FTSU #CQCBoard #LearningFromDeaths
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Replying to @alexander_minh @neilgchurchill and
2) This is CQC's 2012 'Persistent customer & unreasonable behaviour' policy https://minhalexander.files.wordpress.com/2018/09/cqc-persistent-customer-and-unreasonable-behaviour-policy-2012.pdf … It may be applied if CQC deems the person's communication 'has no legitimate purpose' or is 'disruptive'
#FTSU#CQCBoard#LearningFromDeathspic.twitter.com/7jJ43F3E03
6 replies 14 retweets 7 likes -
Replying to @alexander_minh @neilgchurchill and
It's that 'repetitive in nature' part that always bothers me. If CQC continually fail to respond appropriately when people raise concerns, then those people are going to ask again. And again. That is necessarily repetitive, but it sure isn't wrong. Or vexatious. It's predictable.
3 replies 16 retweets 26 likes -
Replying to @C7RKY @alexander_minh and
Have asked CQC to explain themselves in the form of an official complaint. They could have put a halt to the suffering & inevitable catastrophe had they responded just once to months of requests and calls to their hotline. The system isn't fit for purpose.
1 reply 16 retweets 12 likes -
Replying to @AnthonysJustice @alexander_minh and
There aren't enough characters even in several tweets for me to express my full feelings about CQC & some of the people involved. The issue I raised is a UK-wide risk to all patients, but even that hasn't been deemed worthy of addressing properly. It's a sham. A dissembled shield
2 replies 18 retweets 19 likes -
In my experience if the CQC had the remit/authority they would do a better job than the PHSO and feckless local teams such as "safe gaurding". Not a high bar to set but it would be progress.
2 replies 3 retweets 7 likes
I guess it depends on your experience. For example, I ended up accusing the inspection team of interfering in a crime scene. I do take your point, but I'm afraid it would come under the category of 'top of a pile of sh*t is still sh*t' for me.
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