1) Whilst waiting to hear back from Neil @neilgchurchill about how the NHS might take forward the issue of NHS bodies treating patients, families & whistleblowers as if they are 'vexatious', I have received a further protocol from the CQC
#FTSU #CQCBoard #LearningFromDeaths
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Replying to @alexander_minh @neilgchurchill and
2) This is CQC's 2012 'Persistent customer & unreasonable behaviour' policy https://minhalexander.files.wordpress.com/2018/09/cqc-persistent-customer-and-unreasonable-behaviour-policy-2012.pdf … It may be applied if CQC deems the person's communication 'has no legitimate purpose' or is 'disruptive'
#FTSU#CQCBoard#LearningFromDeathspic.twitter.com/7jJ43F3E03
6 replies 14 retweets 7 likes -
Replying to @alexander_minh @neilgchurchill and
It's that 'repetitive in nature' part that always bothers me. If CQC continually fail to respond appropriately when people raise concerns, then those people are going to ask again. And again. That is necessarily repetitive, but it sure isn't wrong. Or vexatious. It's predictable.
3 replies 16 retweets 26 likes -
Replying to @C7RKY @alexander_minh and
That others are also failed by the CQC and their failings are considered 'predictable' means they need investigating urgently by an external body, particularly as they have taken over responsibilities from the Health & Safety Executive. Failings by CQC = suffering and death.
1 reply 9 retweets 6 likes -
Replying to @AnthonysJustice @alexander_minh and
They play games. The letters I see from every complainant say the same things. Blah blah terribly sorry for something admin related. Blah blah repeating back details about your case you told them. Blah blah WE DON'T INVESTIGATE INDIVIDUAL COMPLAINTS. Blah blah inform inspections.
3 replies 10 retweets 12 likes -
Replying to @C7RKY @AnthonysJustice and
That was what I got, "We passed it to the inspector. She may do something about it, or she may not". Or in other words "don't call us, we'll call you".
1 reply 3 retweets 2 likes
That's what I got the first 2 or 3 times. I'm going to start a blog soon for the first time. I've no doubt CQC will be the subject of a lengthy post or two at some point. The resistance & even interference I got was quite something.
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