1) Whilst waiting to hear back from Neil @neilgchurchill about how the NHS might take forward the issue of NHS bodies treating patients, families & whistleblowers as if they are 'vexatious', I have received a further protocol from the CQC
#FTSU #CQCBoard #LearningFromDeaths
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Replying to @alexander_minh @neilgchurchill and
2) This is CQC's 2012 'Persistent customer & unreasonable behaviour' policy https://minhalexander.files.wordpress.com/2018/09/cqc-persistent-customer-and-unreasonable-behaviour-policy-2012.pdf … It may be applied if CQC deems the person's communication 'has no legitimate purpose' or is 'disruptive'
#FTSU#CQCBoard#LearningFromDeathspic.twitter.com/7jJ43F3E03
6 replies 14 retweets 7 likes -
Replying to @alexander_minh @neilgchurchill and
3) An important aspect to note about CQC's 2012 protocol for undesirables is that the CQC, by its own rules, should be telling the individuals concerned when it triggers these protocols, and it should give them a copy of its policy https://minhalexander.files.wordpress.com/2018/09/cqc-persistent-customer-and-unreasonable-behaviour-policy-2012.pdf …pic.twitter.com/CLZYT7v6Uj
2 replies 10 retweets 3 likes
According to that, they should be telling them BEFORE they trigger the protocols. Interestingly.
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