1) Whilst waiting to hear back from Neil @neilgchurchill about how the NHS might take forward the issue of NHS bodies treating patients, families & whistleblowers as if they are 'vexatious', I have received a further protocol from the CQC
#FTSU #CQCBoard #LearningFromDeaths
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That others are also failed by the CQC and their failings are considered 'predictable' means they need investigating urgently by an external body, particularly as they have taken over responsibilities from the Health & Safety Executive. Failings by CQC = suffering and death.
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They play games. The letters I see from every complainant say the same things. Blah blah terribly sorry for something admin related. Blah blah repeating back details about your case you told them. Blah blah WE DON'T INVESTIGATE INDIVIDUAL COMPLAINTS. Blah blah inform inspections.
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Their public call system is broken or something more insidious. I have every code for every call along with what was said & who I spoke with. All am hearing is failed broken systems in public bodies set up to protect people when they are vulnerable causing preventable deaths.
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My money's on something more insidious. The CQC do not protect the public, they protect the medical establishment. And they do it by creating the impression that the unacceptable is acceptable. They are a big part of the reason as to why they can get away with so much.
End of conversation
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Have asked CQC to explain themselves in the form of an official complaint. They could have put a halt to the suffering & inevitable catastrophe had they responded just once to months of requests and calls to their hotline. The system isn't fit for purpose.
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There aren't enough characters even in several tweets for me to express my full feelings about CQC & some of the people involved. The issue I raised is a UK-wide risk to all patients, but even that hasn't been deemed worthy of addressing properly. It's a sham. A dissembled shield
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In my experience if the CQC had the remit/authority they would do a better job than the PHSO and feckless local teams such as "safe gaurding". Not a high bar to set but it would be progress.
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1) Hmmm CQC spent at least £273,908 on inspecting
#SouthernHealth in October 2014https://twitter.com/IanLex2/status/748552999316918272 …
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#FTSU 2) But CQC managed to 'miss' hundreds of un-investigated deaths, which were discovered by the#Mazars deaths review not long after Is CQC actually motivated to do its best for the public, or does it prioritise pleasing its political masters?https://twitter.com/alexander_minh/status/753535430507847681 …
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CQC@ "we don't investigate individual cases". Erm, how can you know it's individual, if you are not investigating *any* individual cases...
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All part of the plan. They don't investigate, just 'include it in their thinking for the next inspection'. An inspection they warn trusts about, allowing them to prepare in advance to ensure nothing untoward will be seen on the day. Box ticked, nothing to see here, all is well.
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I see you're familiar with the letter, too. :-) Three years it took me to draft a letter to the CQC, and it was just brushed aside with "we'll let the inspector know, we might do something, or we might not".
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And 'without legitimate purpose' and 'disruptive' are so wide and seriously open to abuse. It just means 'we don't like them because they aren't submissive/ won't go away/ question us too much or too effectively' etc etc
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