Inspiring to hear how Sussex Partnership FT are listening to patients, improving the quality of care and building a patient-centred culture
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Replying to @neilgchurchill
@neilgchurchill Neil sorry do you know of the history of this case? I shouldnt have jumped down your throat you may well be innocent in this1 reply 0 retweets 0 likes -
Replying to @robertBird5
@neilgchurchill If a Director of Quality of the Trust didn't have knowledge of such a case I doubt you do?@Modernleader cant be shocked me2 replies 0 retweets 0 likes -
Replying to @robertBird5
@robertBird5@Modernleader No, I don't know case. In my position, have to await outcome. Overall, many complaints justified but not all.3 replies 1 retweet 0 likes -
Replying to @neilgchurchill
@neilgchurchill@Modernleader@Jarmann Neil I emailed you case in April, yet you say you dont know case? Not good this is it1 reply 0 retweets 1 like -
Replying to @robertBird5
@robertBird5@Modernleader@Jarmann As I explained, I can't engage on individual cases. But I do read complaints that patients send me3 replies 1 retweet 0 likes -
Replying to @neilgchurchill
@neilgchurchill@Modernleader@Jarmann what do you do then?2 replies 0 retweets 0 likes -
Replying to @robertBird5
@robertBird5@Modernleader@Jarmann My role leads improvement work. So for eg. improve learning from complaints but not answer complaints6 replies 0 retweets 0 likes -
Replying to @neilgchurchill
@neilgchurchill@Modernleader Neil: do you get a true idea of NHS hospital complaints if only 1 in 375 is formally investigated? If so, how?3 replies 5 retweets 4 likes -
PALS perhaps sort many complainants lulling them in to a false sense something will change. Was only when I tried to use them at ST Georges did I realise they were a ploy to divert and manage complaints form going further. PALS are not to be trusted
1 reply 1 retweet 0 likes
I completely agree with this. The whole thrust from PALS was to find out what I knew and what I had, so they could better defend against it and try to throw me off the scent. A despicable display of defensive manoeuvring and not a thought for the patient in sight.
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