"I have been shocked at what I have seen going around the NHS of what supposedly constitutes a complaints service" says @RobBehrens1884 He says it is a myth that there is a complaints system #HSJpatientsafety
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Replying to @ShaunLintern @RobBehrens1884
So can we infer from this that
@PHSOmbudsman will no longer simply write to a trust asking for their version of events and accept the response at face value - as they have previously? And will he agree to review such cases on appeal where they have done so?#HSJPatientSafety1 reply 7 retweets 11 likes -
Replying to @C7RKY @ShaunLintern and
Well it would appear that there may have been a bit of that going on lately
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More of the same, you mean? Or more cases being properly reviewed?
10:34 AM - 9 Jul 2018
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