On accountability @joocloo “we don’t want individuals to be targeted”. The paternalistic, closed ranks view is that patients & families want punishment but they do not. Thay are the allies we need for true just culture IMHO #HSJPatientSafety
Replying to @itsneverbecky @joocloo
Nobody I know started out wanting to punish anyone for making a mistake - we're all human, so we understand. But when closed ranks results in a cover up, everyone seems to want the culprits punished for that. A truly 'just' culture comes hard-wired with candour.
#HSJPatientSafety
6:19 AM - 9 Jul 2018
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