@RobBehrens1884 we have to spend our days and nights communicating with service users. ‘We have refused to see people whose children have died because we didn’t have time’ - any complainant who wants a personal meeting must and will have one in future PHSO #HSJpatientsafety
How about those who would've welcomed such a meeting in the past, @robBehrans1884? Will you accommodate where there is still dispute over the conclusion?
#HSJPatientSafety