@Brookstone disappointed with IAH airport terminal E, specifically Katie and Alejandra. Lied about open box policy, sold item with a different ones serial # for registration and told me too bad when asked for exchange of defective item. Way to treat a loyal customer!
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I hope Brookstone is addressing the staff issue of not representing a product correctly, using different serial #’s than actual product and being more helpful to customers. Katie was actually smirking while telling me sorry not sorry basically.
Yes, we are addressing the issue. Thank you for bringing this to our attention.
