Have been trying to get mattress foundations returned since December. Thought it was finally going to happen this week but clearly @Brookstone still doesn't know what they're doing because the delivery company thought I wanted a swap out.
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I've called
@Brookstone two times a week since December to get this resolved. I don't understand that after all the calls and talks that they somehow think I want to SWAP OUT foundations instead of a REFUND.1 réponse 0 Retweet 0 j'aimeAfficher cette discussion -
These foundations have been sitting in my living room for MONTHS now
@Brookstone. I can't even properly move in and figure out what other furniture I need for my new home because these things are in the way. I can't move them anywhere else!2 réponses 0 Retweet 0 j'aimeAfficher cette discussion -
Initially wanted to exchange sizes but was told by
@Brookstone CS the 1st time I called that there were no other sizes, hence the want for a full refund. I didn't think a swap was possible until about 5 min ago when the delivery company called to schedule it.1 réponse 0 Retweet 0 j'aimeAfficher cette discussion
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