@Brookstone Yesterday, 7/13/2017, I purchased a set of the Ariana Grande headphones at the Brookstone outlet (#923) in Williamsburg, VA.
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En réponse à @MeatloafRachel @Brookstone
The salesperson (Shaka) specially told me that I had a 1-year warranty, and to contact the company if I had any issues.
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En réponse à @MeatloafRachel @Brookstone
We opened the box today, 7/14, and only one side of the earphone is functioning. Unfortunately, we were passing through the area on vacation
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En réponse à @MeatloafRachel @Brookstone
and were no longer in the vicinity of the outlet store to return them. I immediately emailed the company this morning,
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En réponse à @MeatloafRachel @Brookstone
who said that all I needed to do was send a copy of my receipt and I could get an exchange. I sent the copy this afternoon.
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En réponse à @MeatloafRachel @Brookstone
Customer service responded that because I purchased the item at a liquidation store (which I was not told there was a difference
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En réponse à @MeatloafRachel @Brookstone
between an outlet purchase and a regular store purchase), that I could not get a refund or exchange.
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En réponse à @MeatloafRachel @Brookstone
I contacted the store where I purchased the item. The manager on duty (Chris, I believe - he mumbled his name and I had to ask him to repeat
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En réponse à @MeatloafRachel @Brookstone
it twice) swears the no return/exchange policy is posted all over the store (IT IS NOT). He also says he doesn't know why the salesperson
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En réponse à @MeatloafRachel @Brookstone
would say otherwise. He was generally rude and abrupt, and said I was out of luck.
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Rachel, please send us a PM with your information and we will be glad to take care of this issue. So sorry for any inconvenience.
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