@Brookstone I was sent cat ear headphones that were open and scratched. Not happy. 
@AzulLotus16 We are sorry to hear this. Please DM us your order information so that we can further assist you.
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@Brookstone Thanks for responding. My local Brookstone told me that I can come in and do a trade, so that's what I have decided to do. -
@AzulLotus16 That is Great! Let us know if there is anything else we can do for you.
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