Have a good day BG family from one BG person to another #britishgasfamily
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Hi there -have just sent a DM thanks
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Hi Peter, I've just replied to your DM. Cheers, Tracey
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Can you tell us why the app does not show a real time balance for pre pay meters? Not entirely sure what the point is of having a balance screen that doesn’t update. I’ve had the same balance showing for almost two weeks now
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We provide you a monitor for the real time balance Snickety, the balance on your app is the balance following the last top up. ^Paul
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Could someone please explain something sent in messages
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Hey Jennifer I've replied to you on a DM. ^Dean
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Hot choc needed here too as our house is so cold thanks to British Gas failure to attend to our broken heating system!
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Boiler is powered but ignition not working. No heating or water, 3 kids! Full three star service cover but no engineer available until Wednesday!
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Morning Ailsa, we're currently very busy, we're doing all we can to get out to all our customers. See if this handy link can help you get the boiler back on http://bit.ly/2G1QBmL . Thanks, Lisa
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because I can't feel my fingers! If you need us, we're here till 6pm tonight, so just slide in to our DMS
- Ethan