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BritishGasHelp's profile
British Gas Help
British Gas Help
British Gas Help
Verified account
@BritishGasHelp

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British Gas HelpVerified account

@BritishGasHelp

Tweet with your enquiries or issues. We're here 8am – 10pm Mon to Fri, & 8am – 6pm Sat & Sun. For Emergency numbers visit http://www.britishgas.co.uk/emergency 

britishgas.co.uk
Joined December 2011

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
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    British Gas Help‏Verified account @BritishGasHelp 9 Nov 2019

    It's the weekend! I think it's time to bring out the hot chocolate ☕ because I can't feel my fingers! If you need us, we're here till 6pm tonight, so just slide in to our DMS 💃 - Ethan

    12:04 AM - 9 Nov 2019
    • 8 Likes
    • Jo G Zara Hayley ❤️ Tracey O'Mahoney 💙 xtm auto valeting Anand Kayralath franb745💙
    9 replies 0 retweets 8 likes
      1. Zara‏ @ZaraRansom 9 Nov 2019
        Replying to @BritishGasHelp

        Have a good day BG family from one BG person to another #britishgasfamily

        0 replies 0 retweets 1 like
        Thanks. Twitter will use this to make your timeline better. Undo
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      1. New conversation
      2. Peter Gordon‏ @PGcomms 9 Nov 2019
        Replying to @BritishGasHelp

        Hi there -have just sent a DM thanks

        1 reply 0 retweets 0 likes
      3. British Gas Help‏Verified account @BritishGasHelp 9 Nov 2019
        Replying to @PGcomms

        Hi Peter, I've just replied to your DM. Cheers, Tracey

        0 replies 0 retweets 0 likes
      4. End of conversation
      1. New conversation
      2. Snickety Lemon‏ @SnicketyL 9 Nov 2019
        Replying to @BritishGasHelp

        Can you tell us why the app does not show a real time balance for pre pay meters? Not entirely sure what the point is of having a balance screen that doesn’t update. I’ve had the same balance showing for almost two weeks now

        1 reply 0 retweets 0 likes
      3. British Gas Help‏Verified account @BritishGasHelp 9 Nov 2019
        Replying to @SnicketyL

        We provide you a monitor for the real time balance Snickety, the balance on your app is the balance following the last top up. ^Paul

        2 replies 0 retweets 0 likes
      4. Show replies
      1. New conversation
      2. jennifer‏ @jennifer_h88 9 Nov 2019
        Replying to @BritishGasHelp

        Could someone please explain something sent in messages

        1 reply 0 retweets 0 likes
      3. British Gas Help‏Verified account @BritishGasHelp 9 Nov 2019
        Replying to @jennifer_h88

        Hey Jennifer I've replied to you on a DM. ^Dean

        1 reply 0 retweets 0 likes
      4. Show replies
      1. Jane C‏ @JaneCrowden 9 Nov 2019
        Replying to @BritishGasHelp

        Hot choc needed here too as our house is so cold thanks to British Gas failure to attend to our broken heating system!

        0 replies 0 retweets 1 like
        Thanks. Twitter will use this to make your timeline better. Undo
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      1. New conversation
      2. Ailsa Andrew‏ @AndrewAilsa 10 Nov 2019
        Replying to @BritishGasHelp

        Boiler is powered but ignition not working. No heating or water, 3 kids! Full three star service cover but no engineer available until Wednesday!

        1 reply 0 retweets 0 likes
      3. British Gas Help‏Verified account @BritishGasHelp 11 Nov 2019
        Replying to @AndrewAilsa

        Morning Ailsa, we're currently very busy, we're doing all we can to get out to all our customers. See if this handy link can help you get the boiler back on http://bit.ly/2G1QBmL . Thanks, Lisa

        0 replies 0 retweets 0 likes
      4. End of conversation

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