Harvard: study on human interactions:
Consensus is people prefer #VoiceFirst.
Voice beats two thumbs. https://hbr.org/2017/07/your-customers-still-want-to-talk-to-a-human-being?utm_content=bufferfac18&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer …
8:50 AM - 26 Jul 2017
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