The Chat Bot, although useful, is a limiting paradigm. The Intelligent Agent better defines full functionality & critical to #VoiceFirst.
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Replying to @BrianRoemmele
@BrianRoemmele but i believe chat bots and voice bots share the complete rethinking of natural language & contextual customer experiences1 reply 0 retweets 1 like -
Replying to @bradcorrion
@bradcorrion Brad, indeed! Fully agree. I think the rise of the intelligent agent will be most critical. More personal & useful ultimately.1 reply 0 retweets 1 like -
Replying to @BrianRoemmele
@BrianRoemmele just re-read your tweet; not chat vs voice but bot vs agent. Yes! although I do struggle to grade bot vs agent on spectrum1 reply 0 retweets 1 like
Replying to @bradcorrion
@bradcorrion Brad, I hear ya. The Bot vs the Intelligent Agent is nuanced but profound in the end the will perform things in different ways.
7:27 PM - 6 Apr 2016
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