@rakeshlobster It's a standard #NetPromoterScore question: https://hbr.org/2003/12/the-one-number-you-need-to-grow … The 11 pt scale is necessary
@ZGoldstein @rakeshlobster @FredReichheld @robmarkey Zach, I agree, but only on a phone survey. >5 too complex for web and text messaging.
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@brianroemmele@rakeshlobster@fredreichheld@robmarkey We've made it pretty easy on touchscreen device at@ThanxIncpic.twitter.com/YChUsVUOGT
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@ZGoldstein@rakeshlobster@FredReichheld@robmarkey@ThanxInc Zach, nice! The best I have seen for this format! Only suggestion, words
#s
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