Chipotle is adding an AI based chatbot to assist customers ordering by phone
The system will use past customer purchases/preferences to suggest new menu items & develop more engagement w/hungry patrons
cc: @BrianRoemmele
#voicefirst #paymentshttps://www.paymentsjournal.com/chipotle-spices-up-phone-ordering-with-ai-assist/ …
Tyler, I hear ya. The system will remember your usual order and thus you can say: “Hey Chip, please order my usual and pay with it on my credit card. I pick it up in 25 minutes”
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So devil’s advocate because that’s me... I have a dining credit card that switches quarterly if not more often do to points maximizing, how will it know which credit card I want to use and not be more difficult than pay in app when I can switch those with a swipe?
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Tyler, great question. This technology is not yet in use but will be. http://Payments.AI has a system that can do this on the user’s side or the merchant side. It has some interesting artifacts that would motivate you financially to prefer a some cards if you like.
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