For those of you attending my talk tonight, this is a great example of a potentially good product (high utility) and poor experience. Later in the thread, @BrianRoemmele indicates that there have been updates, but really there is no good reason to deploy a #voice UI like this.https://twitter.com/tomfgoodwin/status/844692158930190336 …
Phillip, to be clear. This was an alpha version of a skill designed 3 days after skills were released by Amazon. The hotel that is testing version 19, in Las Vegas has processed 1000s of food orders using this system. There have been no complains and high reuse.
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That's great. I was specific that the version shared had poor UI. Glad to hear about improvements. Low complaints aren't surprising. Customers frequently blame themselves or are ignorant of how UI could be better. Speech ux has mostly sucked, so why expect different?
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Phillip, I hear ya. You know the hospitality industry has taught me that folks will be very, very frank with any displeasure in their stay. The
#VoiceFirst food ordering aspect has less complaints than any other aspect including calling room service on the phone. - 1 more reply
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