“The shortest distance from the store to your kitchen is the Echo device, If you are in the consumer’s kitchen, you are literally in their home. I call it the ‘#VoiceFirst revolution.’”—me, 2016
On the ultimate foundation of the Amazon Go store.
Read:https://www.icsc.org/news-and-views/sct-magazine/amazon-effect …
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I can’t help but wonder about the psychological shift that will take place as well. Once the novelty wears off, you’re left with the difference between an email or phone call, or speaking face to face. I imagine once past the very near tipping point, acceptance will be universal.
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Jason, great point. We humans are hard wired for conversation. If that conversation is with a true
#VoiceFirst personal assistant like systems I designed to make the interaction human-like, we will actually shift to a more natural state. We are not designed to talk with thumbs.
End of conversation
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