@TeamYouTube I pay for the monthly youtube subscription so I can listen with the screen off. How come after I download certain videos for offline play, as soon as I turn the screen off, the videos stops playing and goes back to the beginning? The app is up to date.
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Replying to @BrewCityBear
Please ensure that you're signed in to the right account and the app is updated. If the issue persists, please reach out to our YouTube Premium support here: https://goo.gl/m11wvR . They can dive into this further with you. Hope this gets resolved.
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Replying to @TeamYouTube
I've updated the app, reinstalled the app, restarted my phone, signed into the correct account, but nothing works. The music app doesn't work right either. I can't search for my artist page, I can only see it on the regular app. I've contacted the youtube help center. Thanks.
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Replying to @BrewCityBear
Sorry for the trouble. Just to confirm, did you try contacting our YouTube Premium Support team regarding this: https://goo.gl/m11wvR ? Let us know if that doesn't help.
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Yes I contacted them through the link you sent. Thanks.
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