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...so perhaps the ultimate solution here is 'talk to staff more.' Second: I want to stress again, every university and university system is different. Internal organizations and effectiveness vary wildly. Some are better run. Some are more focused on education....
...if you are reading this and thinking, "but hey, our XYZ center actually works and <does what it's supposed to do/saves money/etc>" - you are probably right. You'd know better than me. Every university is different and I am only speaking in generalities!
Third: I would not have come across some of the information here about university organization if it wasn't brought to my attention by a study my better half was involved with on a tangential topic (improving staff-faculty interactions); https://hr.unc.edu/files/2020/04/Transforming-Faculty-Staff-Relationships_ULEAD-2019.pdf …
...so I wanted to be sure that I called some attention to that. Especially since one of its points is the point I make above: talking to university staff - esp. mid/low level - is the best way for faculty or the general public to get a handle on what works/doesn't.
Also, by the by, if your initiative/center/office does work and produces measurable cost-savings or significant improvements in your metrics, I am **sure** the Chronicle of Higher Education would **love** to hear about it from you. Go tell them (and by extension, us).
I will do the opposite and say your description rings very true with every "center" I've encountered in my years of higher education
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