@Glinner Worth crediting the source, not the rehash?https://www.theguardian.com/public-leaders-network/2016/aug/20/work-pensions-disability-claim-call-handler-benefits-dwp …
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Thanks. Twitter will use this to make your timeline better. UndoUndo
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@JakeOrlowitz This is so terrible; I understand the need for a system, but where is the empathy? Or even the training, it seems.Thanks. Twitter will use this to make your timeline better. UndoUndo
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