@TeamYouTube I’m getting a terrible connection with YoutubeTV right now. It takes I’m getting bad picture quality. I am currently getting 88Mbps. My Philo trial has no issues. I’m using an Apple TV. I restarted the Apple TV. I deleted and reinstalled the app. What’s wrong?
-
-
Replying to @BobSloop
Hi Bob! Are you only seeing this lower quality on your Apple TV? What happens if you manually set the resolution in YouTube TV? Keep in touch!
2 replies 0 retweets 0 likes -
Replying to @TeamYouTube
I found the resolution settings. Auto (240p) was selected.
1 reply 0 retweets 0 likes -
Replying to @BobSloop
Change the setting to the highest available instead of "Auto." What happens when you do this? Does this fix the quality?
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
1080P is not an option. I have: Auto (240P) - which is checked 720P 480P 360P 240P 144P When I change it to 720P there’s no difference. I went back to the resolution setting and it changed back to Auto (240P).
1 reply 0 retweets 0 likes -
Replying to @BobSloop
OK. Thanks for trying these steps. We would like to discuss this further. Please have one of our live support agents reach out to you by filling out the form here: http://goo.gl/rh4UM3
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
The support person said there is a known issue with picture quality on Apple TV.
1 reply 0 retweets 0 likes -
Replying to @BobSloop
Sounds good. Did you begin a case with them so that they can contact you directly when it's resolved? Thanks for keeping in touch!
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
I filled out the form you sent me and they called me. Does that begin a case?
1 reply 0 retweets 0 likes -
Replying to @BobSloop
Yes. They should send you an email with a case number and keep in touch with you when the issue is fixed. We appreciate your patience.
1 reply 0 retweets 0 likes
We need the app problems on Apple TV 4K fixed tonight or the PS Vue is looking good. This is ridiculous. It used to work great. What happened? Fix it!
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.