Blake Morgan

@BlakeMichelleM

, 2x author, speaker, columnist, podcast host, mama. Married to . Visit me

Bay Area, CA
Vrijeme pridruživanja: srpanj 2008.

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  1. Prikvačeni tweet
    12. tra 2019.

    My new book on customer experience is now available! "The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow's Business" (HarperCollins October 29, 2019).

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  2. prije 13 sati

    Digital transformation isn't about adopting new technology. It's about using to improve outcomes.

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  3. prije 15 sati

    . worked hard on their super cute ad, but it still falls short of companies like that are pushing for and getting more customers.

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  4. prije 17 sati

    My bestselling book "The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow's Business" is proof that the best things in life happen when you have your head down focusing on your work. Learn more about the book and purchase it here:

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  5. prije 17 sati

    ., CEO of was instrumental in creating a solution for traveling moms that is integrated with great design and empathetic qualities.

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  6. prije 20 sati

    These 25 global companies understand how important building a unique is for building customer satisfaction and retaining customer loyalty.

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  7. 5. velj

    Walt Disney’s lesson: Be willing to listen and interact with your customers, and then incorporate learning and continuous improvement with your team on behalf of your customers.

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  8. 4. velj

    Every aspect of the pod is designed with in mind. By thinking through the entire experience, CEO Sascha Mayer built a product that resonates with mothers. Listen to the full here:

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  9. proslijedio/la je Tweet
    4. velj

    "Every aspect of the Mamava pod is designed with mothers in mind. Mayer is a strong believer that empathy leads to great design." Thank you to for this great piece!

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  10. 4. velj

    Only 33% of employees said they plan to stay at their jobs this year, and 64% said they might look elsewhere because they are disengaged and lack recognition.

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  11. 4. velj

    This week, was hit by a $1.3 million child violation fine, filed a lawsuit against for unhealthy uniforms, and the number full-time employees working from home has dramatically increased.

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  12. proslijedio/la je Tweet
    4. velj

    Author and futurist discusses the evolving nature of customer expectations with . Listen on Apple Podcasts: Subscribe everywhere else:

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  13. 4. velj

    is being rolled out at the same time as the reaches its peak, ensuring substantial potential disruption. This is good and bad for many reasons.

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  14. 4. velj

    97% of CEOs believe customer satisfaction is key to success. This is one of 20 stats that CEOs must remember when configuring a customer-centric culture.

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  15. 3. velj

    It’s no secret that modern car customers crave and even though 's ad was cute, it still shows a need for the auto industry to update their customer experiences.

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  16. proslijedio/la je Tweet
    3. velj
    Odgovor korisnicima

    The future is electric, smaller, and that fits the needs of the user. Cost will come down. Chargers, such as the Juicebox will reduce range anxiety. Fossil fuels and the vehicles that support them can’t go away fast enough.

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  17. 3. velj

    Establishing strong customer relationships takes using innovative and convenient solutions that give them added and transparency.

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  18. proslijedio/la je Tweet
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  19. proslijedio/la je Tweet
    3. velj

    The morning after: From Bill Murray to Post Malone, here are some of the funniest ads

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  20. 3. velj

    Emotional content isn't just for consumer brands. They also have a valid place in industrial as a valuable way to connect with the buyer.

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  21. 3. velj

    What more can you ask for in a ad than Bill Murray in a Groundhogs Day commercial for ? Perhaps that the industry needs to re-evaluate and update their customer experiences.

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