Blake Morgan

@BlakeMichelleM

, bestselling author, speaker, columnist, podcast host, mama. Married to . Visit me

Bay Area, CA
goo.gl/NJWbnv
Joined July 2008
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  1. Pinned Tweet
    12 Apr 2019

    My new book on customer experience is now available! "The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow's Business" (HarperCollins October 29, 2019).

    7 replies 20 retweets 87 likes
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  2. 2 hours ago

    Within the next five years, we’ll see major improvements to the convenience and overall of ...

    1 like
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  3. 22 hours ago

    It is rare for a to make a lasting difference in the overall unless they have the power and resources to engage the entire -

    1 retweet 1 like
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  4. Retweeted
    Mar 14

    Mel Robbins On How To Stay Centered With Coronavirus Anxiety Swirling

    29 replies 68 retweets 173 likes
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  5. Mar 13

    AT&T Becomes First To Lift Fees For Going Over Data Caps Ahead Of Coronavirus Quarantines

    1 retweet 1 like
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  6. Mar 13

    No doubt other service providers will take a page from 's play book -

    1 like
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  7. Retweeted
    Mar 12

    🤝 Tough habit to break

    10 replies 163 retweets 363 likes
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  8. Retweeted
    Mar 12

    American Airlines, United Airlines Set Fare Caps After Europe Travel Ban

    1 retweet 3 likes
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  9. Mar 12

    Because works so hard to keep their “house” in order they have more energy for fun and whimsy. They are the high-functioning fun friend you love to be with -

    1 retweet 5 likes
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  10. Retweeted
    Mar 12

    Brilliant writeup on how consumer behavior is changing in banking by Why Customers Won’t Set Foot In Banks In The Future

    1 retweet 1 like
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  11. Mar 12

    Check out this week's stories that show the impact of and the biggest lessons it teaches about -

    1 retweet 1 like
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  12. Mar 12

    It's a great time to move your dollars to sponsorship. Find more information on sponsoring The Modern Customer Podcast here:

    1 retweet
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  13. Mar 12

    As the spreads, the number of companies asking employees to is multiplying fast. Here's how to keep engaged and productive during these tumultuous times - Thank you,

    1 reply 6 likes
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  14. Retweeted
    Mar 12

    Amazon's Checkout-Free Tech is Heading to Other Retailers

    1 retweet 2 likes
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  15. Retweeted
    Mar 12

    Steve Jobs Knew How to Lead and Motivate Employees. Here's How He Did It

    3 retweets 4 likes
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  16. Mar 12

    Proud to be listed among these women as a female pioneer in technology to follow in 2020 -

    1 reply 6 likes
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  17. Retweeted
    Mar 11

    Exceptional female pioneers in CX are paving the way for new technologies, experiences, and ideas. Here are 5 notable women in customer experience to follow in 2020. , , , ,

    1 retweet 1 like
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  18. Retweeted
    Mar 11

    How to find the golden that leads to success via

    1 retweet 2 likes
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  19. Mar 11

    is not just about how a customer feels when it interacts with an organization... it's also how they feel about the way that an organization treats its

    1 reply 5 retweets 9 likes
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  20. Mar 11

    Job No. 1 for today is ensuring the company delivers a compelling

    2 likes
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  21. Retweeted
    Mar 10

    Google sets up fund to offer paid sick leave to contractors and temp workers who can't work due to COVID-19 symptoms or quarantines

    4 replies 43 retweets 70 likes
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