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1. Ticket #:
2. Brief description of the issue.
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Binance.US Customer Support
@BinanceUShelp
Customer Support is here for you - For immediate assistance please refer to our live chat in the bottom right of our support page.
Binance.US Customer Support’s Tweets
#BinanceUS has made a couple other exciting additions to the mobile app.
What else is NEW:
1⃣ Improved Price Alerts
2⃣ Improved Cryptocurrency Data
Learn more:
support.binance.us/hc/en-us/artic
Update your app to try now.
IOS: apple.co/3IUexbK
Android: bit.ly/gpappdlbus
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Looking to reset your 2-Factor Authentication?
Head to our support center and follow the instructions in the video to securely reset your 2FA method using the #BinanceUS App.
More information: support.binance.us/hc/en-us/artic
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👋 API users
We've updated the #BinanceUS API Portal:
1️⃣ New Order Type - Trailing Stop
2️⃣ New Order Type - Replace Order
3️⃣ Market Data
4️⃣ Asset Distribution
5️⃣ Exchange Information
*All Book Tickers stream (!bookTicker) will be removed.
Full log: bit.ly/apichangelog
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Upcoming Banking Holiday Notice
Veteran’s Day is this Friday, November 11, 2022. Transactions to and from your banking provider may be delayed.
Please plan ahead to avoid delays on bank transfers you are planning to make.
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At #BinanceUS, we periodically review each digital asset we list to ensure that it continues to meet the standard of excellence we expect.
Based on our most recent review, Augur (REP) will be delisted from on November 15, 2022.
Learn more: support.binance.us/hc/en-us/artic
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#BinanceUS will support the upcoming $FLOW Mainnet-20 spork and network upgrade, which is estimated to take place on November 2, 2022 at 8 a.m. PDT / 11 a.m. EDT.
For more information:
support.binance.us/hc/en-us/artic
For real-time updates: binance.us/status
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#BinanceUS will support the upcoming $THETA hard fork is scheduled to take place at height 17,790,756, which is estimated to occur on November 3, 2022 at 7 p.m. PDT / 10 p.m. EDT.
For more information, click the link below.
support.binance.us/hc/en-us/artic
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#BinanceUS will support the upcoming $ZEN v3.2.0 network upgrade, which is estimated to take place around October 20, 2022 at 8 p.m. PDT / 11 p.m. EDT.
For more information, click the link below.
support.binance.us/hc/en-us/artic
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Looking to stay up-to-date on deposits & withdrawals status, scheduled maintenance notices, service outages, and more?
#BinanceUS now offers LIVE status updates all in one convenient location.
Learn more about the new feature here: blog.binance.us/live-status-pa
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#BinanceUS will support the upcoming $EGLD network upgrade, which is estimated to take place at epoch 811 which is scheduled to occur on October 19, 2022 at 8:15 a.m. PDT / 11:15 a.m. EDT.
For more information, click the link below.
support.binance.us/hc/en-us/artic
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#BinanceUS will support the upcoming C-Chain $AVAXC v1.9.0 network upgrade, which is estimated to take place on October 18, 2022 at 9 a.m. PDT / 12 p.m. EDT.
For more information, click the link below.
support.binance.us/hc/en-us/artic
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#BinanceUS will support the upcoming BNB Smart Chain (BEP20) scheduled wallet maintenance and subsequent “Moran” network upgrade and hard fork.
For more information regarding the timeline of these events click the link below.
support.binance.us/hc/en-us/artic
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Binance.US has resumed BNB and BSC (BEP-20) token deposits and withdrawals.
Thank you for your continued support.
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BNB and BEP20 token deposits and withdrawals have been temporarily paused.
We will provide an update to our community as soon deposits and withdrawals resume.
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#BinanceUS will support the mainnet swap and rebrand from Polymath $POLY to Polymath $POLYX on October 9, 2022.
For more information regarding the timeline of the mainnet swap and rebrand click the link below.
Learn more: support.binance.us/hc/en-us/artic
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#BinanceUS will support the upcoming ( $EGLD ) v1.3.42 network upgrade, which is estimated to take place at epoch 795 which is scheduled to occur on October 3, 2022 at 8:15 a.m. PDT / 11:15 a.m. EDT.
Learn more: support.binance.us/hc/en-us/artic
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#BinanceUS will support the upcoming $THETA network upgrade, which is estimated to take place at block 17,285,755, which is estimated to occur on September 28, 2022 at approximately 7 p.m. PDT / 10 p.m. EDT.
Learn more: support.binance.us/hc/en-us/artic
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#BinanceUS will perform scheduled wallet maintenance on the #Ethereum Network starting on September 23, 2022 at approximately 1 a.m. PDT / 4 a.m. EDT.
Learn more: support.binance.us/hc/en-us/artic
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#BinanceUS will support the upcoming #Tezos $XTZ “Kathmandu” network upgrade, which is estimated to take place at block 2,736,129, which is estimated to occur on September 23, 2022 at approximately 3:55 p.m. PDT / 6:55 p.m. EDT.
Learn more: support.binance.us/hc/en-us/artic
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#BinanceUS will support the upcoming #Cardano $ADA “Vasil” upgrade and hard fork, which is estimated to occur on September 22, 2022 at approximately 2:45 PDT / 5:45 EDT.
Learn more: support.binance.us/hc/en-us/artic
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Binance.US identified an issue caused by Helium’s most recent upgrade to their infrastructure codebase. This was an isolated incident.
🧵 (1/2)
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We’re aware of reports that some customers are receiving errors when trying to withdraw their funds. Rest assured, your funds are safe. Our teams are working to fix this issue and we will deliver an update once it is resolved. Thank you for your patience.
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#BinanceUS will support the upcoming $DASH hard fork, which is estimated to take place on September 13, 2022 at approximately 1 p.m. PDT / 4 p.m. EDT, at the Dash block height of 1,737,792.
Learn More: support.binance.us/hc/en-us/artic
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Binance.US will support the upcoming Fetch.ai ($FET) network upgrade, which is estimated to occur on August 23, 2022 at approximately 8 a.m. PDT / 11 a.m. EDT.
Read more: support.binance.us/hc/en-us/artic
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👋 API users
We've updated the #BinanceUS API Documentation portal:
1️⃣ Retrieve trading fees & volume
2️⃣ Enhanced usability for #staking & #crypto dust to $BNB conversion
3️⃣ Notice to switch from WAPI to SAPI by September 30 to avoid API failures
Read: bit.ly/apiendpoints81
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Customer experience is key when it comes to #crypto.
To get the support you need, you can now connect to a live agent via our 24/7 Live Chat feature, available on both web and the #BinanceUS app.
Quote Tweet
24/7 Live Chat support is now available on #BinanceUS across all web, iOS, and Android devices.
Need to connect? Click below for the Support Center on the web or find the headset icon in the Account tab of your Binance.US app to get started.
bit.ly/buslivechatsup
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24/7 Live Chat support is now available on #BinanceUS across all web, iOS, and Android devices.
Need to connect? Click below for the Support Center on the web or find the headset icon in the Account tab of your Binance.US app to get started.
bit.ly/buslivechatsup
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Binance.US will perform scheduled wallet maintenance on multiple networks starting on August 3, 2022 from approximately 12:45 a.m. PDT / 3:45 a.m. EDT.
For the full list of impacted networks see the link below.
Read more: bit.ly/sm080222
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Binance.US will perform scheduled wallet maintenance on multiple networks starting on July 20, 2022 from approximately 1 a.m. to 2 a.m. PDT / 4 a.m. to 5 a.m. EDT.
For the full list of impacted networks see the link below.
Read more: bit.ly/sm071822
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We want to hear about your experience using #BinanceUS.
Send us your thoughts to help us improve how we serve you.
Submit your feedback using the #BinanceUS app:
1️⃣ Open the app
2️⃣ Tap Account
3️⃣ Scroll down & tap Feedback
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We’re aware of reports that some customers aren’t receiving SMS authentication codes.
Our teams are working to fix this issue and will deliver an update once this issue is resolved.
Thank you for your patience.
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We're now on Discord!
Join today to talk #crypto, share market insights, access giveaways, and more!
Start a conversation 👇
discord.gg/amjFE7Grgr
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Attention API users! You can now join our Telegram channel to get:
✅ #BinanceUS API news and updates
✅ Access to our Tech team for support
✅ Connect and exchange tips and tricks with other API customers
Join now: t.me/BinanceUS_API
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Binance.US will support the upcoming #Filecoin network upgrade, which is estimated to occur on July 6 at approximately 7:00 a.m. PDT / 10:00 a.m. EDT.
Read more: support.binance.us/hc/en-us/artic
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Have a support question? Please format it like this so our agents can get straight to work:
1. Ticket #:
2. Brief description of the issue.
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Binance.US will support the upcoming #Tezos network upgrade, which is estimated to occur on June 27 at approximately 3:32 p.m. PDT / 6:32 p.m. EDT.
Read more: support.binance.us/hc/en-us/artic
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