To confirm, have you tried recovering your account with here: https://yt.be/help/nr5L ? If so, try this guide from a device where you used to access it: https://yt.be/help/KyrL Also, for security purposes, we suggest that you delete the tweet as it includes your personal info.
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Replying to @TeamYouTube
My Google account is fine and I have no issue accessing my other Google products. When I try to login to YouTube it says it's not allowed. I think the account may have been suspended but I was never notified so I think it was an error.
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Replying to @BillyPitt13 @TeamYouTube
is there a physical number to call or email? I tried opening an appeal and it says I already have done so. It also said I may get a response or may not so basically I'l may never know if I can get back into my account to recover videos of my kids.
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Replying to @BillyPitt13
If your channel has been taken down, note that we review appeals 24/7 and will reply as soon as we can, you should hear back via email soon. Thanks for your patience.
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Replying to @TeamYouTube
I never received a response from my appeal and it has been nearly 2 weeks. I have not been able to access my videos since June. I just want to be able to download them so they won't be lost forever. I really just need a customer service rep to speak to, is that possible? Thanks!
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Replying to @BillyPitt13
Thanks for clarifying. There's actually no live support available for that specific team, but let's see if we can help. Can you please send us your channel URL, so we can investigate further?
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Replying to @TeamYouTube
How can I find my url if it is locked? All I have is my gmail account & nobody can tell me what is going on with my account. I had to setup a Twitter acct just to try and get some answers, that seems crazy to me. I am truly frustrated at this point.
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Replying to @BillyPitt13
You can check this article on how to find your YouTube user & channel IDs: https://yt.be/help/H24G . Also, you might want to look if your channel URL has been embedded & indicated in one of your emails. Once we have the channel URL, we'll investigate it. Keep us posted.
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Replying to @TeamYouTube
if it has been terminated, is there any chance to recover the videos?
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Replying to @BillyPitt13
Thanks for checking your channel ID. Looks like your channel is terminated due to violating YouTube's Community Guidelines. Also, the only way to recover your videos is to reinstate the channel. We'll follow up on your appeal status and we'll keep you posted.
1 reply 0 retweets 0 likes
I had loaded some private videos of my kids in the bath. They were completely innocent and I thought it was fine if they were private and i certainly didn't want any of them shared to the public. Just a little context to why this was terminated.
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Replying to @BillyPitt13 @TeamYouTube
as you could imagine, these are priceless memories that now I can't access. It is heart breaking to think they are lost.
0 replies 0 retweets 0 likesThanks. Twitter will use this to make your timeline better. UndoUndo
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