@Betterment what do I need to do to get your team to answer my support emails?
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Als antwoord op @LetzgetPHYSICAL
Hi Will - We apologize that you have not received an email response yet. We value your time and appreciate your patience! An Associate will be following up to your email momentarily. We look forward to assisting you further!
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Als antwoord op @BettermentHelp
I got a response but it was not satisfactory. I don't want to liquidate, I want to transfer assets in kind like the paperwork we know you received says to do. I'm entitled to do so as the owner of the securities in your portfolio. I'd like to speak with a manager (1/2)
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Als antwoord op @LetzgetPHYSICAL @BettermentHelp
We are prepared to file a formal complaint with the SEC. Our records show the transfer was initiated on 12/21, well over the acceptable amount of time for something trivial like this.
1 antwoord 0 retweets 0 vind-ik-leuks
Hi Will - An Associate just followed up via email and it appears there was an issue with the transfer paperwork which is why the transfer was rejected. We provided info on how to properly fill out the paperwork in order for the transfer to be processed.
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