@Betterment tried to call again this evening about disputing unauthorized charges &got the same msg as when I called Wed-“you are closed for a team event &will reopen the next day.” Can i file the dispute online or can i call visa directly since I was told that is your process?
Hi Shelley - We’re sorry to hear that you haven't been able to connect with an Associate by phone. In order to initiate a dispute for unauthorized transactions, customers do need to call our Support Team. A Specialist has reached out via email to further assist with the process.