hey, @Betterment @BettermentHelp you need to have an autoresponder to your email support to let people know that you might not respond for a week. After a few days, I called support and they said they're training new people and it might be a week before they respond to an email.
Hi Mark, we apologize for the wait time. As it is tax season, customer demand is at an all-time high, and we are indeed hiring to help meet that demand. Your feedback is appreciated; we’re adding an auto-responder to help track inquiries and set expectations in the coming week.
