I’m breaking my tweetsilence to say @Betterment experience has been one of the worst customer service failure in my life. It’s really unbelievable.
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25 minute wait time. Been locking account to verify information. First scan of IDs. A week later want a photo holding the ID. Then 2.5 weeks later (after getting rollover 401k) locks account. Now wants utility bills. Always a different reason. No one has clear answers. Horrible.
Hi Jason - Thanks for sending us a DM regarding this issue. We apologize for any negative experience you may have had and look forward to assisting you further!
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Sent another message. This issue continues and there is no timeline for resolution.
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Hi Jason - We received your DM and look forward to continuing to assist with your inquiries!
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