@Betterment just curious.did something happen to your customer support team? Did they get furloughed/let go? Otherwise I don’t understand why it took them so long (>6days) to get back to my email. What’s worse is that in the reply, I didn’t even get the answer to my question.
Hi Seong - We're sorry to hear that your question wasn't answered. Our Customer Experience team are still here and hard at work as market volatility due to COVID-19 has lead to a surge in customer inquiries. Please DM us your email address and a Specialist will reach out shortly!