hey @Betterment I've been trying to transfer my IRA out for the last week and it has been extremely frustrating. No one is answering your phone. When I request a callback, no on calls and instead sends an email that says sorry we missed you 
Hi Andrew - We're so sorry for the frustrating experience! Please DM us your email address and we'll reach out to you ASAP. This open letter from our CEO addresses our response times and steps we're taking to improve:https://www.betterment.com/resources/committed-to-customer-service-at-scale/ …