@BettermentHelp Just FYI, “resync” button for external accounts doesn’t do anything. I am able to complete the process by opening it’s href in a new window.
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Thanks for the response, but I have no issue. There’s simply a bug with the “resync” button. Manually going to the URL it should go to works as expected. I’d guess there is some JavaScript that should fire on click for that button that’s not working correctly.
Hi Kenton - Thanks for following up. We tested the Refresh button and it’s currently working, but it’s worth noting that refreshing external accounts is limited to every 8 hours. To make sure there’s nothing amiss in your account, please DM us your email address!
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It’s not the refresh button. It’s the “resync” button inside the notification banner about a disconnected account. I have to re-auth one account from time-to-time and it shows then. I can’t be more specific since I’ve already fixed the issue and the banner no longer shows.
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Thanks for clarifying! The next time this issue pops up, please send an email to support@betterment.com so we can take a closer look at your account.
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