Dealing with @Betterment customer service and it is really quite bad. I'm surprised. One would think this is a key vector of competition given how hard it is differentiate in this market. Def an opportunity for others if they can deliver good service while growing.
Hi Matt - we’re sorry you had a negative experience with our Customer Experience Team. We have a Team Specialist looking into your case. If you have any additional feedback for our team please feel free to DM us or email contactus@betterment.com.