@BettermentHelp I set up a joint account a couple years ago with my wife. She’s trying to set up her login now to open individual accounts, and it just says “cannot verify identity”. Absolutely no direction on what to do. Not a helpful error!
Hi Colin! She’s most likely getting that error because the information we have isn’t matching up to what she’s inputting. We’ll just need her to call our Customer Experience team to fix any typos that might be in her information.https://www.betterment.com/contact/