@Betterment I am a new customer for the last 3 months and I am appalled at your company's bad customer experience. Your customer support number is suppose to be active until 6pm ET but it is currently closed right now at 5.15pm ET. Just terribly bad!!!
Thanks for reaching out and we are so sorry for the mix-up. Our Customer Support line closed yesterday at 5pm ET due to a team meeting but we are available today from 9am - 6pm ET. Feel free to DM us your contact information so we can reach out.