@BethesdaGear Hello! I contacted your support team in regards to requesting a refund, they said it had been submitted to the finance department, but that was 6 days ago and I have heard nothing since. Please could you look into this for me? My ticket number is 19454. Thanks! 
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Sorry, no! It was Bethesda Gear Europe, my apologies
No worries. They are separate entity and have their own customer service system