@1petermartin @AndrewBGreene They'll need every fucking bit of that training if I get anything in the mail.
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"Aggressive" customers as opposed to justifiably angry customers.
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i do feel for the public servant who has no choice but to be an instrument of pain for this gov. Not their choice
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So they couldn't train them to not exacerbate an inflammatory situation, I was always taught prevention is better than cure
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the staff already receive aggressor training. This seems to be coincidental contract renewal.
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They need resources to do the job, not idiots giving them training in how to deal with desperate single mums.
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Unfortunately the centerlink staff are all puppets and being lied to that there doing the 'right thing' the debts are wrong
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But unfortunately im the one with a debt that i do not owe. So doing the right thing by me and 1000s of other doesn't matter?
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@MeckeringBoy don't blame the poor phone and customer service staffThanks. Twitter will use this to make your timeline better. UndoUndo
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I think the customers are more in need of the training.
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Centerlink staff haven't received a raise in over three years, aren't able to recruit more staff because of freeze.
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