Investing for margins is good when the market you are in, is static or shrinking and competition is high. This can mean improving training for your staff, or modernising your tools to enhance productivity. This may mean laying some people off.
You would really like Taleb. Let me know if you ever have space in your reading queue.
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yeah I suspect I'll be grinding through a few books in my travels two and from the US.
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I have the Incerto books so let me know if you want me to bring any around.
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yeah I have 2 weeks off over xmas / new year, so I might grab them then.
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Sounds like a plan, chief!
End of conversation
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