@TeamYouTube 10 minutes on support chat with a guidelines question. He didn't know the difference between verified and certified. Considering they are advising creators they should know these things. I've contacted them 3 times about this issue and received 3 different answers.
LOL! It's YouTube :P do you really expect them to know anything that relates to what they do :P They should hire you or Roberto or Derral seems you guys are always cleaning up the mess their lack of knowledge and communication leaves behind,
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I think it’s most important because people make decisions that can impact their channels based on the knowledge of support staff. I imagine staffing is a challenge but the role they play can be the difference between a channel having problems or not.
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I would have thought "verified" and "certified" would be YouTube 101 for support. Maybe they were a trainee support staff. I've had problems getting a correct answer from many a support staff.
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