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BRIAN_____'s profile
Brian Smith
Brian Smith
Brian Smith
@BRIAN_____

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Brian Smith

@BRIAN_____

Code farmer. Security, crypto, performance, networking, usability. Rust, C++, C, Haskell, DSLs, etc. *ring*, webpki, crypto-bench, mozilla::pkix.

Honolulu & San Francisco
briansmith.org
Joined April 2008

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    1. Ryan Hurst‏Verified account @rmhrisk 22 Nov 2016

      I am a surprised I have not seen an https://calendly.com  + https://envoy.com  + CRM solution focused on Healthcare.

      3 replies 0 retweets 1 like
    2. Ryan Hurst‏Verified account @rmhrisk 22 Nov 2016
      Replying to @rmhrisk

      There are over 230k doctor office offices in the US https://en.wikipedia.org/wiki/Group_medical_practice_in_the_United_States …

      2 replies 0 retweets 1 like
    3. Ryan Hurst‏Verified account @rmhrisk 22 Nov 2016
      Replying to @rmhrisk

      that's roughly a market worth 5,980,000,000; that is before you consider missed appointments, patient outcomes, and customer sat.

      2 replies 0 retweets 0 likes
    4. Ryan Sleevi‏ @sleevi_ 22 Nov 2016
      Replying to @rmhrisk

      And what's the opportunity cost for job retraining for displaced workers? What are the externalities to factor in to the calculus?

      2 replies 0 retweets 0 likes
    5. Ryan Hurst‏Verified account @rmhrisk 22 Nov 2016
      Replying to @sleevi_

      People wait ages to see doctors, paperwork/bills takes forever, patients treated like chattel until their 5-15min with the doctor.

      2 replies 0 retweets 0 likes
    6. Brian Smith‏ @BRIAN_____ 22 Nov 2016
      Replying to @rmhrisk @sleevi_

      Having worked in a hospital on all those exact problems, s/w isn't a solution. Patient's time == $0 is part of the design.

      1 reply 0 retweets 2 likes
    7. Ryan Hurst‏Verified account @rmhrisk 22 Nov 2016
      Replying to @BRIAN_____ @sleevi_

      Agreed, it is not considered, but it can be and I suspect automation is part of the solution.

      1 reply 0 retweets 0 likes
    8. Ryan Hurst‏Verified account @rmhrisk 22 Nov 2016
      Replying to @rmhrisk @BRIAN_____ @sleevi_

      if a personal trainer can remind their customers about appointments and let you reschedule online ...

      1 reply 0 retweets 0 likes
    9. Ryan Hurst‏Verified account @rmhrisk 22 Nov 2016
      Replying to @rmhrisk @BRIAN_____ @sleevi_

      I don't see why hospitals dont do that and more.

      1 reply 0 retweets 0 likes
      Brian Smith‏ @BRIAN_____ 22 Nov 2016
      Replying to @rmhrisk @sleevi_

      Reminder automation is a feature any office can buy already. Scheduling is a triage exercise, not first-come-first-serve.

      4:06 PM - 22 Nov 2016
      • 1 Like
      • Ryan Sleevi
      2 replies 0 retweets 1 like
        1. New conversation
        2. Ryan Hurst‏Verified account @rmhrisk 22 Nov 2016
          Replying to @BRIAN_____ @sleevi_

          And triage can be largely automated, but I don't think the issue is "we dont get reminders".

          1 reply 0 retweets 0 likes
        3. Ryan Hurst‏Verified account @rmhrisk 22 Nov 2016
          Replying to @rmhrisk @BRIAN_____ @sleevi_

          I think it is the patient engagement is not approached cohesively.

          0 replies 0 retweets 0 likes
        4. End of conversation
        1. New conversation
        2. Ryan Hurst‏Verified account @rmhrisk 22 Nov 2016
          Replying to @BRIAN_____ @sleevi_

          I am curious now, maybe I just need new doctors; sounds like you think the "system works fine as it is".

          2 replies 0 retweets 0 likes
        3. Ryan Hurst‏Verified account @rmhrisk 22 Nov 2016
          Replying to @rmhrisk @BRIAN_____ @sleevi_

          (BTW I worked in healthcare too) but what gets me is that was over 20 years ago and my experience today is the same.

          2 replies 0 retweets 0 likes
        4. Ryan Hurst‏Verified account @rmhrisk 22 Nov 2016
          Replying to @rmhrisk @BRIAN_____ @sleevi_

          It seems to me there are very few things that remain static for 20y and are considered a good experience :)

          0 replies 0 retweets 0 likes
        5. End of conversation

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