I am a surprised I have not seen an https://calendly.com + https://envoy.com + CRM solution focused on Healthcare.
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Agreed, it is not considered, but it can be and I suspect automation is part of the solution.
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if a personal trainer can remind their customers about appointments and let you reschedule online ...
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I don't see why hospitals dont do that and more.
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Reminder automation is a feature any office can buy already. Scheduling is a triage exercise, not first-come-first-serve.
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And triage can be largely automated, but I don't think the issue is "we dont get reminders".
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I think it is the patient engagement is not approached cohesively.
End of conversation
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