Here's the thing: developers will do everything they can to convince you that moving fast and breaking things is REALLY IMPORTANT -- everything except being responsible for service availability at 3am. They save a little bit of hassle while everyone else gets no sleep. https://twitter.com/BRIAN_____/status/1057095384856576000 …
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Many (most?) independent open source developers can't credibly provide a 24x7x365 guaranteed 30 minute response time service with meaningful penalties for blowing the SLA, so they're never going to get the contract.
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not to mention the lack of SOC2 accreditation, et al, making onboarding them as a part of the ops team just became a zillion times harder.
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They don't need to be on-call. You could pay them to work together with whoever you pay for support. E.g. maintain backward compatibility with whatever toolchain you want them to be compatible with. And/or the Linux distro that you pay for support could pay them for such support.
End of conversation
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