Callum’s mum Katy has told BBC Essex how she showed an exemption letter from a doctor and UK Government guidance to staff but were still were refused entry on a flight home. Ryanair say it regrets the stress caused.
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Ryanair has apologised, after staff at Valencia airport forced Callum, 12, from Harlow, to have a Covid test despite being exempt because of his autism. Callum’s dad filmed the incident.pic.twitter.com/AHkmnTrJ2M
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This is disgusting I would never fly with
@RyanairThanks. Twitter will use this to make your timeline better. UndoUndo
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@Ryanair disgusting, this company needs to retrain virtually all its staff and contractors, some of the rudest customer service I’ve encountered, the in air staff are bad enough, the ground staff are horrendous. - Show replies
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Cut
@Ryanair out of my life 14 years ago. Absolute cowboys on every level all across Europe, it all stems from the very top.Thanks. Twitter will use this to make your timeline better. UndoUndo
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This is heartbreaking, I wish something more would happen to
@Ryanair and their low quality business model. A kid like Callum deserved a much better treatment than that. Sending a virtual hug to him and his family.Thanks. Twitter will use this to make your timeline better. UndoUndo
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How you could do this to a child is unbelievable
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